Return, Refund & Warranty Policy

At Summit Hi-Fi, we want you to love your new gear. We are committed to providing a smooth and fair experience. Please review our policies below regarding returns, exchanges, and warranties.

1. Returns & Restocking Fees

We are proud to offer a 45-day trial period across Summit Hi-Fi products so you can evaluate your gear with complete peace of mind.

• Eligibility & Care: To ensure a smooth return, we kindly ask that items are unused, in the same condition you received them, and packed securely in their original packaging with all original accessories included.

• Restocking Fees:

  • Summit Hi-Fi Products & Tone Winner: Enjoy a 45-day trial with no restocking fees! (Please note: If any damage or missing accessories are found upon inspection, a restocking fee may apply after appraisal.)

  • Eversolo & Zidoo: Subject to a 15% restocking fee.

  • General Returns: Standard returns outside of these specific terms are subject to a restocking fee of up to 20%.

• Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.

• Return Shipping: The buyer is responsible for the shipping costs when returning the unit back to us.

• Note: Please do not send your purchase directly back to the manufacturer. Contact us first at sales@summithifi.com for return instructions.

2. Refunds

Once your return is received and inspected, we will send you an email notification regarding the receipt and the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 7 days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an eligible item for the same product, please reach out to us at sales@summithifi.com to get started.

4. Gifts

• If shipped directly to you: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the item is received, a gift certificate will be mailed to you.

• If shipped to the gift giver: If the item wasn’t marked as a gift or was shipped to the gift giver first, the refund will be issued to the original purchaser.

5. Shipping & Returns

• Return Shipping: You are responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable.

• Tracking & Insurance: For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Warranty Service & Repairs

We are always here to help you get the most out of your equipment. Our expert tech team is happy to schedule a troubleshooting call with you before any service decisions are made.

• Warranty Claims:

  • You are responsible for the shipping costs to send the unit to our repair center.

  • Once serviced under warranty, we will cover the return shipping cost back to you.

  • Exclusions: Physical damage is not covered under warranty. If a product is sent in for warranty service but is found to be fully working at our facility, the customer will be responsible for the cost of the return shipping label.

• Non-Warranty Repairs:

  • For units outside of warranty, the service charge as well as both-way shipping costs are the customer's responsibility.

• How to Start a Warranty Claim: Please contact admin@summithifi.com for instructions.

We're Here to Help

Customer satisfaction is our top priority. If you have any questions about a return, brand-specific policies, or need technical assistance, please don't hesitate to reach out to our team!